SURABAYA, 3detik.com – Perusahaan Daerah Air Minum (PDAM) Surya Sembada Kota Surabaya terus berinovasi untuk memberikan layanan terbaik kepada para pelanggan.
Pada tahun 2024, PDAM telah memasang pipa sepanjang 6.589 kilometer untuk melayani sekitar 629.963 Sambungan Rumah (SR) pelanggan. Yang terbaru, pihaknya meluncurkan inovasi berupa Meter Air Pintar untuk mendukung program Surabaya sebagai Smart City.
Inovasi tersebut diluncurkan bertepatan Hari Jadi ke-48 PDAM pada Minggu (8/12/2024). Sebagai salah satu kota terbesar di Indonesia, Surabaya terus berkomitmen mengembangkan program Smart City untuk meningkatkan kualitas hidup masyarakat melalui pemanfaatan teknologi dalam pelayanan publik.
Komitmen ini diwujudkan PDAM dengan meluncurkan sekitar 1.000 Meter Air Pintar (Smart Water Meter) di kawasan Pakuwon City, Kelurahan Kejawan Putih Tambak, Kecamatan Mulyorejo, serta Grand Pakuwon, Kelurahan Tandes, Kecamatan Tandes.
Direktur Utama PDAM Surya Sembada Kota Surabaya, Arief Wisnu Cahyono menjelaskan meter air pintar ini dilengkapi fitur AMR (Automatic Meter Reader), yang bisa melakukan pencatatan meter secara otomatis dan real time.
“Saat ini kami selesai memasang kurang lebih 1.000 meter air pintar dan 8 Gerbang Lorawan (Lorawan Gateway), di area Pakuwon City dan Grand Pakuwon, untuk pencatatan meter sudah online,” ujar Arief.
Dia menyampaikan bahwa, inovasi ini menjadi bagian dari upaya PDAM untuk meningkatkan kualitas pelayanan sekaligus memperkuat peran dalam mendukung visi Surabaya sebagai kota pintar.
“Kami berkomitmen memastikan layanan yang lebih efisien, transparan, dan berkelanjutan bagi masyarakat Surabaya,” tutur Arief.
Dalam momen ini, diungkapkan Arief, PDAM di tahun 2024 telah menorehkan berbagai penghargaan tingkat nasional.
Penghargaan itu dipersembahkannya untuk masyarakat sebagai bentuk terima kasih atas dukungan dan kepercayaan kepada PDAM Kota Surabaya.
Dengan Melalui teknologi ini, pelanggan dapat memantau konsumsi air secara langsung melalui Aplikasi CIS (Customer Information System) PDAM.
Selain itu, pelanggan akan mendapatkan layanan respons cepat jika terjadi ketidakwajaran konsumsi air, serta transparansi dalam transaksi pemakaian air sesuai penggunaan aktual. (har/nvn)
![letak tanah di Jalan Keputih Tegal Timur Surabaya, diduga belum temukan titik ukuran. [3detik.com]](https://3detik.com/wp-content/uploads/2025/07/IMG-20250702-WA0135-180x130.jpg)
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